Refund policy

Our 60-day Happiness Guarantee. Every order is backed by our 60-day Happiness Guarantee. If something's not quite right, you can return or exchange unused items within 60 days of delivery — start at www.cover-up.com/apps/returns, or reply to any of our emails and a real human in Wales will sort it.

Cancelling before dispatch. Changed your mind before your order ships? You can cancel it yourself from your order status page or your account at www.cover-up.com/account — while an order is still unfulfilled, you'll see the option there. We make everything to order and usually dispatch within 1–2 working days, so it's best to cancel as soon as you can.

Your EU/EEA right of withdrawal. If you're in the EU, Norway or Iceland, you have a statutory right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise it: use our returns portal at www.cover-up.com/apps/returns (no reason needed), cancel from your account at www.cover-up.com/account before dispatch, or email help@cover-up.com with a clear statement that you're withdrawing from your order. We'll email you confirmation as soon as your request reaches us.

Your statutory right doesn't require items to be unused — you're welcome to inspect them as you would in a shop — though we may reduce the refund if an item's value is diminished by handling beyond what's needed to check it. Our 60-day guarantee runs alongside and well beyond this right.

Return postage. Unless we've sent the wrong item or something has arrived damaged, you pay the cost of posting your return back to us. The correct return address (UK or USA, depending on where you are) is given in the returns portal.

Refunds. We process refunds within 3 working days of your return arriving back with us — and in any case within 14 days of your withdrawal notice, though we may wait until we've received the goods or proof of postage, whichever comes first. Refunds go to your original payment method.