Everything is made to order in our workshop in Bridgend, Wales — allow 1–2 working days for us to make it before it ships.

After dispatch: UK standard orders usually arrive within 3–5 working days (express 1–2), USA standard within 4–6 business days (express 2–3), the EU within 5–10 business days, and the rest of the world within 7–14 business days.

Full details for your country are on our Shipping page.

UK and rest-of-the-world orders ship from our workshop in Wales.

USA standard orders ship from our fulfilment centre in Utah; USA express orders come direct from Wales.

Either way, everything is made to order — please allow 1–2 working days for us to make your order before it ships.

We ship worldwide. Your exact options and prices always show at checkout for your country — and the headline estimates are on our Shipping page.

Yes — every order is sent tracked, wherever in the world it's going, and your shipping confirmation email includes your tracking number.

One honest heads-up: Royal Mail tracking can be quiet while your order's in transit and sometimes only updates on delivery, and international scans can pause for a few days mid-journey. Both are completely normal — your order's moving.

Not if you're in the UK, USA or the EU — the price you pay at checkout includes any import duties and taxes, so there's nothing extra to pay on delivery.

For other countries it depends on local rules, and any charges are the buyer's responsibility. If you're not sure, your local customs authority can confirm.

Email us at help@cover-up.com as soon as possible — while your order's still unfulfilled we can update the address. Once it's shipped, we sadly can't redirect it.

Not always — it depends on the service. Some deliveries will ask for a signature; many will simply be delivered as normal.

Yes, although we can't guarantee delivery times. This will depend on the stationing of the unit itself.

Yes — as long as it hasn't been dispatched, you can cancel it yourself. Open your order page (the link in your confirmation email) or sign in at www.cover-up.com/account, and you'll see the cancel option while your order's still unfulfilled. Ordered the wrong size or model? Just cancel and re-order the right one.

We dispatch within 1–2 working days, so it's best to be quick. If the option has gone, your order's already on its way — but every order is backed by our 60-day Happiness Guarantee, and returns & exchanges start here.

The simplest way: while your order's still unfulfilled, cancel it yourself from your order page and place a new order with everything you'd like. Or email us at help@cover-up.com quickly and we'll see what we can do before it ships.

We accept American Express, Visa, Maestro and Mastercard, plus PayPal, Shop Pay, Apple Pay and Google Pay. All payments are handled securely by Shopify Payments — card payments are subject to the usual validation checks and authorisation from your card issuer.

Depending on where you're browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages.

Add what you'd like to your basket and head to checkout. Before the payment step you'll see a box marked 'Gift card or discount code' — pop your code in there and click 'Apply'. If your code arrived in one of our emails, the link in the email usually applies it for you automatically.

Check that the code's conditions apply to your order and that it hasn't expired — some of our codes are single-use or time-limited. If it still isn't working, email us at help@cover-up.com and we'll sort it.

Uh-oh. Check your spam folder first — if it's not hiding there, it's likely your order didn't complete or there's a typo in your email address. Email us at help@cover-up.com and we'll double-check for you before you order again.

The link in your confirmation email takes you to your live order page at any time — and once your order's dispatched, your shipping confirmation email includes tracking. You can also see all your orders by signing in at www.cover-up.com/account.

If your order's outside the estimated delivery window and the tracking's not telling you much, email us at help@cover-up.com with your order number — we'll look into it straight away and put it right.

Please get in touch with us directly at help@cover-up.com. We'd be happy to go over your exact requirements and see the best deal we can offer you.

Every order is covered by our 60-day Happiness Guarantee. If you change your mind (it happens to the best of us) or you're not happy with your purchase for any reason, you can return or exchange it within 60 days of delivery.

A few things to note: customers cover the cost of returning items unless an item is faulty or we've made a mistake with your order, and refunds go to the original payment method.

The full details are in our Returns, Exchanges & Cancellations policy — and when you're ready, returns & exchanges start here.

If your item is faulty, defective, or we've sent you the wrong order by mistake, we'll cover the cost of the return. For all other reasons, the customer pays the cost of returning items to us.

Yes. We're really sorry to hear that you've received a damaged or faulty item. Please start a return and we'll do our very best to fix the situation.

We process refunds within 3 working days of your return arriving back with us. Your bank or card issuer can then take a few working days more to show it on your statement — PayPal refunds are normally instant once we've processed them.

In most cases, happily — start here and tell us what wasn't right. If it's the wrong size or model, we'll help you swap it for the right one.

We're pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, we'll put it right — start here and we'll take care of it.

If you've been using your Cover-Up product and it becomes damaged through wear and tear, a drop, water damage, or it was removed as part of a repair, then we sadly can't offer a replacement. If you believe the product is faulty, please get in touch to discuss.

Unfortunately there may be occasions where you're unhappy with your order. We want to find a resolution for you as quickly as possible, so will try our best to help you. If you raise a credit card, PayPal or bank dispute, this will prolong the process of resolving the issue — as we have to liaise with both you and the banks, who also hold your funds. This also means we're unable to quickly process a refund, if that's the resolution you want. Our ultimate goal is to make sure you're happy, and the fastest and most efficient way is to contact us at help@cover-up.com.

No, not at all — you can check out entirely as a guest. An account is handy though: you can see your orders in one place, follow their status, and cancel an order yourself before it's dispatched.

There's no password to remember (or forget). Go to www.cover-up.com/account, enter the email address you used on your order, and we'll send you a one-time sign-in code. That's it.

No, definitely not. We only send marketing emails if you've opted in — and you can unsubscribe again at any time using the link at the bottom of any of our emails. No opt-in, no stuff.

We do everything we can to protect your personal information. The whole site runs over an encrypted connection, and payments are handled by Shopify's secure checkout — we never see or hold your payment details ourselves. You can read more in our privacy policy and cookie policy.

Almost — but never identically, and that's rather the point. Wood grain, stone, shell and leather are nature's work, so every piece we make has its own patterning and colouring. Nature doesn't repeat herself — whatever you choose, yours will be one-of-a-kind.

Yes — for MagSafe-compatible iPhones and Samsung Galaxy phones, our cases come in two versions: MagSafe and No MagSafe. You choose which when you pick your variant on the product page. And if you're wondering — the magnets are completely hidden beneath the wood, stone or shell. No visible ring, just the material.

Take your time lining it up — that's the whole trick. Our step-by-step guide is online whenever you're ready: applying your MacBook skin.

The design process mostly happens in our workshop in Wales, UK. The Cover-Up workshop is equipped with a design lab that lets us prototype new styles using 3D printing, laser cutting and other fun machines.

The vast majority of our products come to life in our own workshop in Wales.

For some products such as wireless chargers we may source electrical components from countries such as China.

At Cover-Up we love to use natural materials from the world around us. All the Wood, Stone, Wool Felt, Sea Shell and Leather we use are the real deal. There's no printed plastic or vinyl here. That's what makes our products so special and one-of-a-kind. Meet them properly on our materials page.

Our number one environmental goal is to make products that are used and loved for as long as possible. This is why we chose to use natural materials from the world around us.

Each product page on our website contains a sustainability tab where you'll find details on the sustainability of each material we use.