Find answers to our most frequently asked questions below.

If you can't find the answer you're looking for please feel free to drop as email: help@cover-up.com and we'll get back to you as quickly as we can.

Shipping & Delivery

Standard Shipping

Regular post ranges from 3 to 28 working days depending on the shipping country.

For a shipping estimate to your country, please see our Shipping page.

Express Shipping

We offer express shipping to most locations with tracking available. Express shipping is generally 2–3 business days for the USA and UK, and anywhere from 3–5 business days for other countries.

For a shipping estimate to your country, please see our Shipping page.

Our USA orders are shipped from our local fulfilment centre in Indianapolis.

Our UK and Rest of the World orders are shipped from our workshop in Wales. (UK)

Please note all items are made to order so please allow 1-2 business days for us to make your order before shipping.

​We ship globally however, there are a few locations around the world we don't ship to. For an update to date list of countries, please see our Shipping page.

Our Standard Shipping service only offers tracking within the UK or USA as standard. We offer an additonal option to upgrade to a tracked service for other counries.

All Express Shipping orders come with tracking as standard.

There are no extra duties or taxes for customers in the UK, USA or the European Union (EU).

Customers in countries outside of these areas may incur extra duties and taxes. Cover-Up will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.

You can edit the shipping address in your order within the first 24 hours of placing your order by logging into your account or clicking the 'Edit Order' link in your order confirmation email.

To edit your order after this time please email our support team.

Returns, Exchanges & Replacements

All our orders are covered by our Happpiness Guarantee.

If you change your mind (it happens to the best of us) or you're not happy with your purchase for any reason, opened or unopened products can be returned for a refund or a store credit for a full 60 days after you order.

There are a few things to note: Customers will need to cover the cost of returning any items to us unless an item is faulty or we have made a mistake with your order. Refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition.

To make a return you can visit our returns page here.

If your item is faulty, defective or we have sent you the wrong order by mistake, we will cover the cost of any returns.

For all other return reason, the customer will pay the cost of the return.

We aim to process all returns within 2-3 business days of receiving them. The refund will then take around 1 – 3 business days to appear on your statement, depending on your card issuer. For orders paid with PayPal the refund is normally instant.

In most cases, yes. Please complete drop our support team an email and we'll do our very best to help you.

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, we will normally replace it free of charge or you can send it back to us within 60 days of delivery for a full refund (including shipping).

If you been using your Cover-Up product and it becomes damaged through wear and tear, a drop, water damage or it was removed as part of a repair, then we unfortunately cannot offer a replacement.


If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement using express shipping wherever it’s available. Simply email our support team with your order details.

As long as we haven't already shipped it, you can cancel your order within 24 hours of placing it.

You can do this yourself by clicking the 'Edit / Cancel' order link in your order confirmation email or by emailing our support team.

We may still be able to cancel your order after 24 hours if we haven't shipped it, so please email our support team as soon as possible.

Anything after this window will be treated as a regular refund.

Depending on where you're browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages.

If you want to add an item to your order please email our support team within 24hrs of your purchase and as long as your order hasn't shipped we'll take care of this for you,

Add the items you'd like to buy to your Shopping Cart, and then click the 'Checkout' button. This will start the checkout process, where you'll then be asked to add your personal details. Once you've added your details, and before you need to give your payment details there will be a box saying 'Gift card or discount code'. Add your code in here and then click 'Apply'. Your discount should now be applied.

Uh-oh. It’s likely that for some reason your order hasn’t completed or there's a typo in your email address. Please contact our support team and we’ll double check this for you so that you can go ahead and place your order again.

Our Products

The design process mostly happens in our workshop in Wales, UK. The Cover-Up workshop is equipped with a design lab that lets us prototype new styles using 3D printing, laser cutting and other fun machines.

The vast majority of our products come to life in our own workshop in Wales.

For some products such as wireless chargers we may source electrical components from countries such as China.

At Cover-Up we love to use natural materials from the world around us. All the Wood, Stone, Wool Felt, Sea Shell and Leather we use are the real deal. There's no printed plastic or vinyl here. That's what makes our products so special and one-of-a-kind.

Our number one environmental goal is to make products that are used and loved for as long as possible. This is why we chose to use natural materials from the world around us.

Each product page on our website contains a sustainability tab where you'll find details on the sustainability of each material we use.