Our Returns Policy
We want you to be happy with your order from us, which is why we have a 30-day no quibble return policy starting the day you receive your order (excluding customised and personalised goods). So, if there’s a problem with your product, or if you’ve accidentally bought the wrong thing (it happens!) please get in touch as soon as possible, remembering to quote your order number.
Any unwanted orders must be returned to us quickly and in good condition, in their original packaging with any tags still attached. You must take care to open any packaging carefully, and in the case of screen protectors by either gently lifting the flap or by tearing the tear strip. Before removing the protective layers from your screen protector, please lay it over your device screen to check the fit. If you are concerned about fit of your screen protector at this stage please contact us, rather than attempting to apply it.
We've extended our returns period for Christmas 2016. If you purchase anything from 1st November 2016 through 24th December 2016 you have until 31st January 2017 to return it. No questions asked. Other terms and conditions still apply.
Returns from the UK
If you wish to return your order from within the UK, please contact us. We will then provide you with our postage-paid label.
International Returns (Non UK Returns)
Please contact us to arrange to return your order. Unfortunately, we are unable to supply a pre-paid label for international orders. However, if an item is found to be defective, or in case of our error, we will refund any reasonable costs accrued in returning the order/item back to us.
For all returns, please include the packing slip from your initial order within your parcel so we can quickly identify you. We recommend that all customers get proof of posting for any items being returned to us and keep this safe until you have received confirmation that we have received your returned goods.